2.9.Tot de gedingstukken behoort een e-mail van 25 maart 2011 van [H] aan [J] en [I] , waarin het volgende is geschreven:
“Let me start with stating my deepest disappointment and amazement about the message of mr. [I] !
Mr. [I] must be well aware, that the services provided by the [F Ltd.] Dubai Office to the clients introduced by [ [A B.V.] ] unfortunately where far beneath any acceptable standard. Mr. [I] joined during the visit of Mr. (…) and Mr. (…) on 11/06/2009 in the office of [ [A B.V.] ] , which had especially been planned to discuss this poor performance and the huge amounts of complaints clients where directing to [A B.V.] about this. Till then I already had written several hundred detailed emails, pointing out these complaints to [F Ltd.] Dubai, unfortunately without any effect in improvement.
Even after this Crisis Appointment on 11/06/2009 complaints still kept coming in huge numbers from clients introduced to [F Ltd.] Dubai, which was again a big disappointment to the whole staff of [A B.V.] .
To try to keep several clients from ending the relationship and asking their money back, Mr. (…) and Mr. (…) again came to the office of [A B.V.] in [woonplaats] around mid April 2010, during the eruption of the volcano on Iceland. During this meeting several clients came by for personal meetings with Mr. (…) and Mr. (…), who tried to convince the clients, not to end their relation with the [F-group] .
I personally still am convinced, that a big reason for [A B.V.] to go bankrupt is, that due to all these problems with the performance of [F Ltd.] Dubai the reputation of [A B.V.] went down pretty quickly and the [A B.V.] Staff had to invest an enormous amount of time trying to save things, which in no way was motivating!
Anyway, after the bankruptcy of [A B.V.] NOBODY from the former [A B.V.] Staff, that is involved in [A Ltd. 2] , EVER contacted any of the clients introduced by [A B.V.] to the [F-group] ! It is correct, that [F Ltd.] Clients CONTACTED US because they are dissatisfied about the services provided to them.
Anyway, we as [A Ltd. 2] and/or our associates never shamed/blamed the [F-group] , as we have introduced clients to them in good faith, expecting things to go well. This as the [F-group] indeed IS a professional party. Even after all the mishaps by [F Ltd.] Dubai we did not start throwing with mud towards them!
This, as we do not think it is professional to harm the reputation of others, even if they made a huge mess of things. [A B.V.] tried in many ways with many emails and meetings to solve things going wrong. Nevertheless [F Ltd.] clients still contact US, as they are not satisfied about services provided. We ALWAYS request them to solve these matters with [F Ltd.] .
But [F Ltd.] Dubai continues shaming and blaming everything on [A B.V.] and/or its former employees, which indeed almost could be seen as defamation!
This is my point of view in this matter and it will be entirely clear to you, that under these circumstances I will not introduce any clients to [F Ltd.] . I also do not see any legal obligation, why I SHOULD do this. I have NO AGREEMENT with [F Ltd.] what so ever!
However, if [F Ltd.] is willing to honor my following requests, I am willing to introducing clients to the [F-group] on a non-exclusive basis, as we might want to use your more extensive network of offices worldwide for clients:
1. [F Ltd.] must stop making these accusations and draw back the accusations already made to clients like e.g. mrs. (…), mr. (…), mrs. (…)and others.
2. [F Ltd.] Dubai must take the complaints from clients introduced by [A B.V.] seriously, deal with these complaints within a reasonable period, correct mistakes made, offer fair compensation to clients who suffered damages and make sure its performance level is raised to a normal and acceptable standard. So basically the standard, that we all were expecting the [F-group] to deliver from the beginning. At that moment we all were very enthusiastic about the professional impression we all had of your Group. Also our visit to your UK Office, visiting mr. (…), gave all of us a great impression about the professionalism to be expected.
Hopefully [A B.V.] 's bankruptcy will serve as a wake-up call so that clients will now finally receive the service they paid for and all parties involved, clients, [F Ltd.] and ourselves alike, will benefit from cooperating in a productive and professional way.”