Op 5 maart 2025 heeft GfK uitgebreid gereageerd op het negatieve advies. Het advies en de reactie daarop (hierna cursief en in blauw weergegeven) houden – voor zover van belang – het volgende in:
“Firstly, the Works Council wants to emphasize our disappointment in the process followed. According to the request for advice ‘a rigorous planning process' has taken place, yet the Works Council only received the request for advice at the end of November, including a note that the implementation date is January 1st, 2025. Given this timeline the Works Council could not have a substantial influence on the decision being made, which is against the intentions of Article 25, paragraph 2 of the WOR. This conclusion seems to be even more justified given the fact that several steps to implement the reorganization are already taking place, such as the appointment of the BLX commercial leader role and the opening of positions for the leads for Consumer Insights and Brand & Media. Also training for employees has already started.
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Timeline
As mentioned in the original request for advice and following meeting to discuss outstanding questions, the SA&I transformation was broadly shared several times with the EWC ( July 17, 2024/ Sep 24, 2024 / Oct 23, 2024), the local WC by way of information and the organization as a whole. Information shared before a request for advice is submitted should not be ignored. Management explained in earlier correspondence (response to WC questions sent to the WC on January 8, 2025) as well why it was not possible to start the local (formal) consultation sooner although the global roll out date, and therefore the preferred local roll out date, was set for January 1, 2025, management made it very clear from the very start that this was pending local WC consultation. This is also reflected by the fact that the RfA explicitly mentions that it concerns a "proposed" decision. Furthermore, the actual lapse of time also shows that management gave the WC ample time to render its advice; we received this advice mid-February 2025, management has been patiently waiting for the advice of the WC. Nevertheless, we are willing to extend more time if the WC can substantiate why this would impact the advice.
Implementation
As explained before, this transformation extends well beyond the GfK NL entity and therefore it is not realistic to expect that no execution will take place outside of the scope of the WC. The BLX commercial leader role appointment has no impact whatsoever on this request for advice. The WC is also not explaining how this would be tied together.
The other two roles were opened (leads for Consumer Insights and Brand & Media) and interviews took place in consultation with the WC. We informed the WC of the (upcoming) open positions in our response to the WC questions shared with the WC on January 8, 2025. We also mentioned these were discussed with the affected associates.
Training for employees has only started on the commercial side of the team, and CS have had calls discussing the narratives around SA&I. This has no impact on the employees in the GfK entity.
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Regarding the content of the request for advice: the Works Council understands the aims of the new strategy, and it could make sense to combine the 3 (4) business units into 1 business unit, even more as it is done in all other countries as well. It is worrying though that the financial substantiation of the plans, including a budget for the separate components, seems to be missing, which makes it unclear whether the new strategy will be beneficial.
It is good to learn that the WC has confirmed it understands the aims of the new strategy, as well that it has taken the standpoint that it could make sense to combine the 3 (4) business units into 1 business unit, by also acknowledging the fact that there is proof of concept in other countries as well. What management does not understand though, is where the WCs comment on the financial substantiation comes from. The financials were provided by Ralph de Greet on February 7, 2025. Some questions from the WC arose during the January 21, 2025 meeting and Ralph de Greef answered these in this email message and provided the WC with the OP target and explanation. Business leadership is confident this is the right strategy.
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The three roles that would be made redundant would significantly reduce the senior consultancy capacity of the team. The activities that are characteristic of a senior role cannot (at least to a large extent) be taken over by a project manager or the new SA&I lead for one of the solutions clusters. A lack of senior capacity in the team will result in a substantial risk of loss of turnover. As discussed during the meeting on January 21st, 2025, with management, losing a single longterm tracker is already unacceptable for the business. The Works Council expects this to be inevitable without sufficient senior capacity in the team and therefore advises to retain as much senior capacity in the local organization as possible. Even more, the senior consultants can strongly support the sales team, increasing the likelihood of success. The new SA&I organization should grow in revenue in 2025, it is not clear how these redundancies would contribute to growth. The Works Council has requested financial backing of the plans but has not received this (yet).
In the new organization the practice areas support B&M and CB&I. The sales tasks or the senior consultants are not a part of the future tasks anymore. They can support, but practice areas are responsible. In regards to the financial backing this was provided by Ralph de Greet on February 7, 2025. It was explained in detail how efficiencies in ways of working will ensure there is sufficient Capacity
According to the management board, the three functions that are being made redundant are unique. The Works Council does not agree with this evaluation. For the team lead CMI, 80-90% of the work can be considered 'consultancy work'; for the so-called Product Group Leader this is even 100%. This means that their tasks are roughly the same as any other consultant in the team, aside from their broad(er) knowledge and experience. Answers to questions why it was not necessary to apply the reflection principle (afspiegelingbeginsel) were not convincing. The Works Council is of the opinion that there are many comparable functions in the organization according to the current GfK function evaluation system. This is even the case for members in the NL CMI team that were recently placed in a sales role. We expect you to properly follow the law on this point.
We have properly followed the law. We continue to be of the opinion that the impacted roles are unique roles, which do not require application of the principle of proportionality.
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It has to be said, the Works Council is disappointed that the management board is unwilling to discuss a social plan. In particular because the current request for advice is part of a much larger reorganization as a result of the merger between NIQ and GfK. Looking at this larger reorganization, the impact on the workforce is considerable and a good social plan would certainly benefit both the organization and employees. The Works Council is of the opinion that fair compensation should be offered to employees that are being made redundant as a direct result of the merger between NIQ and GfK. Given the high business risk we see with the currently proposed implementation of the plans and the lack of use of the reflection principle (afspiegelingbeginsel), unfortunately the Works Council sees no other choice than to render a
negative adviceon this request. As you are aware, this means that the plans cannot be implemented for another month. We are obviously willing to re-evaluate our advice when our major concerns can be taken away, so we are open to discussing and find solutions to progress faster.
We are sorry to hear that this is the advice the works council has come to. We hope that the reiteration of our rationale and the clarification of the process in this document is sufficient for the WC to support the transformation. Management still plans to implement the structure as presented but we are open to continue the dialogue with the WC. We propose to schedule another meeting to discuss any further questions there might be.”