Uitspraak
1.De procedure
2.De feiten
€ 3.710,88 bruto per maand.
The objectives have not been met in time in full.
In many occasions we see that de following procedures in your day to day operations are not followed:
Frozen zone procedure.
Delegation of authority procedure
Pricing procedure
Mail follow up procedure
PO date & requested delivery date procedure
Delete deliveries from Transporeon
Not enough purchase orders have been processed by you.
General requirements that need to be improved in your role as Customer Service Representative.
Need to deliver with the right sense of urgency and separate key issues from side issues.
Know when to act independently and know when to inform the team / manager.
Bring forward Information and opportunities for improvement to the team and / or manager.
Address/discuss issue with the relevant people.
Involve the right expertise and knowledge / manager when making a decision.
Focus on getting to the core matter faster: explaining a problem/situation clearly in a few sentences.
Structure your time so you can focus on your main tasks and responsibilities.
Meet the agreed objectives in time and full.
Get familiar with all procedures and act upon them accordingly at all times.
Become an all-round CSR (order to cash activities, incl. documents), act as a back-up.
Share and communicate with the right sense of urgency.
Involve the right expertise and knowledge/manager when making a decision.
Share opportunities for improvement.
Focus on getting to the core matter faster: explaining a problem/situation clearly in a few sentences.
Act as a Customer Service team member
3.Het verzoek en het verweer
1 juli 2021, te ontbinden aangezien de aangevoerde omstandigheden maken dat de arbeidsovereenkomst billijkheidshalve dadelijk of na korte termijn behoort te eindigen;
€ 54.676,00 bruto aangezien er sprake is van ernstig verwijtbaar handelen en/of nalaten van Nouryon;
€ 625.655,52 bruto dan wel een in goede justitie vast te stellen billijke vergoeding (onder voorbehoud intrekking door [verzoekende partij 1] ), zulks aangezien er sprake is van ernstig verwijtbaar handelen en/of nalaten van Nouryon;
€ 49.349,00 bruto, met afwijzing, op nihil stelling of matiging van de verzochte billijke vergoeding en pensioenschade en met veroordeling van [verzoekende partij 1] in de proceskosten.