2.2.1In opdracht van [appellant] heeft Bondrill een waterput geboord ter plaatse van de Kunuku [plaats] op Bonaire, en daarbij materialen geleverd en geïnstalleerd. De opdracht is (gedeeltelijk) op schrift gesteld in een
service contractvan 28 februari 2018. Op een factuur van 13 april 2018 staan twee
solar pumpsvermeld voor een prijs van USD 3.500,00 per stuk, exclusief algemene bestedingsbelasting. Deze factuur vermeldt een factuurbedrag van USD 10.209,28 in totaal. [appellant] heeft slechts één van de twee gefactureerde
solar pumpsafgenomen.
2.2.2Verder heeft Bondrill op bestelling van [appellant] twee
gas powered water pumps(waterpompen) geleverd. De aanvankelijk geleverde waterpompen heeft Bondrill vervangen door twee kleinere waterpompen. Op een factuur van 11 mei 2018 staat een factuurbedrag van USD 918,00.
2.2.4Voor het voorgaande heeft [appellant] in totaal betaald:
Factuur van 13 april 2018 USD 10.209,28
Factuur van 11 mei 2018 918,00
Kwitantie van 3 juli 2018 6.500,00
AF: slechts één van de
twee solar pumpsafgenomen 3.500,00
-------------------
Saldo USD 14.127,28
2.2.5Door middel van
chat messagesheeft [zuster], zuster van [appellant], over de geleverde materialen gecommuniceerd met [medewerker], werkzaam bij Bondrill. Onder meer zijn de volgende
messagesgewisseld:
27 april 2018
[zuster]: The pump is not functioning he said and asks if you can take a look it before Thursday?
[medewerker]: Yes. I come tomorrow. Between 10 -11 or.
24 mei 2018
[medewerker]: Bon Dia [zuster]. The Generator for your brother arrive me today.
(…)
30 mei 2018
[zuster]: Bon tardi [medewerker]
(…)
My bro says the construction will be finish today
[medewerker]: Nice! than I can bring the Generator…
[zuster]: Hi [medewerker] goid evening
My brother says: All lights are flashing. Only the one of the is stabil. Tha water doesn’t fill the tank.
If it is possible for you to come and when can he mert you at the kunuku
Thank you
2.2.7Vervolgens zijn onder meer de volgende
chat messagesgewisseld tussen [zuster] [appellant] en [medewerker]:
20 juni 2018
[medewerker]: I bring the pumps with me. But Not the Generator. (…)
16 juli 2018
[zuster]: (…) Because my bro came to me, just arriving from the kunuku.
Saying that all the lights of the pump are fliquering like crazy and some hose are cut so no water to drip to the plants.
Do you have time to look what has to be done?
20 juli 2018
[medewerker]: Hello bondia. I understand: 1 the Motor Pump. I work on it. (…) I hope next week then I can fix the Pump.
2. The Waterwell. I can fix the Hose and the wire. (…) I can not start bevor August. But i can fix the waterwell at the next weekend. (…)
The cost for the excuvator work are 300$. Material is 150$.
(…)
onbekende datum
[zuster]: My bro says is no need for the pump. He doesn’t want it any more.
[medewerker]: When he dont need it, he can sell it. No problem.
[zuster]: He says he doesn’t want it and he want a new one. Because if buying new thing it cannot be defect. Than it has to go back to the factory. He buys for something new with garanty so it has to be in good condition.
It cannot be that new product is defect.
(…)
[medewerker]: When I brought the Pump, it was new an Run very well. I dont Know what your bro doing. I bring the Pump next saturday. I have put in a new spark plug. It run very well.
That is all What i do with the Pump
onbekende datum
[medewerker]: Bonnochi [zuster]. Tomorrow morning, around 10 or i bring the pump to your brother. Is he at Home? Otherwise I can do the pump behind the wall at his house in Rincon.
[zuster]: (…)
Bro says he doesn’t want the pump. as said beofre already. A new pump needs all its papers (he asked gor those:didnt get any) and has to be wrapped and packed for not get damaged.
Also he saying that these pumps are smaller than the ones before against the same price. He asks how comes
[medewerker]: Your brother don’t understand! I tell him everything about the pumps. I bring the pump tomorrow and end of the Story! Your brother insulst me deeply because he accuses me of being a fraud!!!
I did a lot for your brother and always tried to find a good Alternative for him. Have many things done for him for free. I am very disappointed and will not do anything for him.
I bring the pump tomorrow. That is the type pump What he need and want. And the pumps are new! The First pumps we’re a Wong delivery. I exchanged them for my money. I said that to your brother.
28 juli 2018
[medewerker]: Hello, your brother was not home at the appointet time. i put the pump with all the accessories in a box in front of the door. A Photo is attached!”
2.2.8Bij brief van 1 augustus 2018 heeft [appellant] onder meer het volgende aan Bondrill geschreven:
“I have ordered a solar water pump. In addition, I have ordered other relevant articles online via you like the generator, including two pumps. (…)
You brought me the articles without packaging and the necessary papers and invoices. Every time you came, I always asked you for the invoices and the necessary papers. (…)
I have said before that I did not want the pumps anymore. (…) The pumps delivered are not the pumps I agreed on ordering (…).
Although it was frequently beforehand voiced via Whapp messages that the products were not and are still not desired though when I reached home, I found outside my house a box put with the pump in it. (…)
This is unacceptable and outrageous and I feel used and betrayed!
(…)
Therefore I kindly request you to refund me the full amount and to come and pick up all your products which are NON-operative.”
2.2.9Daarna is per e-mail gecorrespondeerd tussen [appellant] en [bestuurster], bestuurster van Bondrill. Bij e-mail van 9 augustus 2018 heeft [bestuurster] onder meer geschreven:
“Before this second delivery we unpacked the pumps and make a test of all functions. As we show you on delivery both pumps run very well and starts quite easily. So our contract was fulfilled.
At our next meeting you say that one pump does not start any more and leaks gasoline. We take the pump with us to have a look on it. To exclude an operator error and (…) we checked the pump first.
After we changed the fuel and the very dirty air cleaner we did a short test (therefore the fuel) with the pump. It turns out that there were no problems. Also we could not find any leak in the gasoline system. The pump runs like it had to run.”
2.2.10Bij brief van 8 mei 2019 heeft de gemachtigde van [appellant] onder meer het volgende aan Bondrill geschreven:
“U bent in verzuim en u kunt de overeenkomst(en) als ontbonden beschouwen. Cliënt verzoekt u wederom om de door u afgeleverde onderdelen van de waterput, de pompen en de generator weer op te (laten) halen. U bent verplicht de door cliënt aan u betaald bedragen terug te geven.
(…)
Ik ontvang in dit kader uiterlijk op 22 mei 2019 de bedragen ad US$ 10.209.29 vermeerderd met bedrag ad US$ 6500,00 en het bedrag ad US$ 915,00.
(…)
Cliënt meent, niettegenstaande het hiervoor gerelateerde, dat de door u veroorzaakte onprettige situatie, toch nog, op een minnelijke en eenieder bevredigende wijze kan worden geschikt. Cliënt vertrouwt er daarom op dat u verdere escalatie zult weten te voorkomen.”